This report summarizes the work performed to-date on a six sigma process improvement project aimed at reducing the number of registration errors generated by the OIT-Seattle campus, to 10% or less, from their current defect rate of 25.6%. These errors not only impact OIT Seattle Students (Boeing employees), but they also create increased rework, and thus, increased operational costs for three separate OIT business units located on two campuses (Klamath Falls, Oregon and Seattle, Washington).This report includes information on the data collected for this project, and the project findings thus far based on that data. An organizational history, a project timeline, a description of the research methods used, project next steps, and a literary review are included as well
